Terms of purchase

Prices and conditions of sale are for information only and may change in response to market fluctuations. However, the order is placed by filling out the order form, implies conformity to the price offered and the general sales conditions in force at this particular time. Once the order formalized means perfected the purchase of right, with all the legal guarantees that protect the consumer purchaser, and from that moment the prices and conditions have contractual nature, and may not be modified without the express agreement of both Contracting. The Castilian is the language used to formalize the contract. The electronic document formalizing the agreement will be filed and the user will have access to it in your customer area.


Shipping Terms


Delivery times are between 24 and 72 hours. We can not guarantee these deadlines, although we try to transport companies fulfill them whenever possible. In remote rural populations in urban centers can not be guaranteed in any case the delivery in 24 hours.


• Delivery times depend on the availability of each product. Orders that contain multiple items will try to make a single shipment, should not be able to use all the material, there will be a sequel to the outstanding material once it is available.


• The customer will have 48 hours to verify the integrity of all components of the order and to verify that includes everything you need in products included. After these 48 hours will be given for shipping and accepted claims for damage or failure will not be accepted with shipping.


• an order shall be deemed delivered when the delivery receipt signed by the customer. It's in the next 24 hours, the customer must verify the products receiving them and expose all the objections that may exist.


• If you receive a damaged product by transport it is advisable to contact us within the first 24 hours to claim the incidente to transport company.


Terms for return goods


Under current legislation, it can be repaid product, whatever reason, within 30 calendar days of receipt of the goods by the customer. For this purpose must meet the conditions set conditions on this page.


Conditions of returns for clients


• No returns will be accepted the following products as established by Royal Decree 1/2007 of 16 November, the revised text of the General Law for the Protection of Consumers and Users and other laws approved complementary:

All merchandise must be returned in its original packaging with all accessories containing, in perfect condition and protected. Otherwise, HERRAJES EUROPEOS SL reserves the right to refuse the return.


• Once completed and submitted the return form will receive instructions for you to let us reach our facilities to your email. You must send the goods without delay, within a maximum period of 14 days to communicate his desire to practice law.


• Transportation expenses incurred in the return will be your responsibility. You are free to choose and find a way to make it reach HARDWARE EUROPEAN, SL. Upon receipt of the merchandise and verified that it is in perfect condition, returning the material will be processed. We will make the payment within a period of 15 days from exercising his right of withdrawal.